How Can We Help You?

Gold plating is a process whereby a piece of jewellery is covered in a layer of real 18ct gold using electroplating. This layer is only 1-2 microns thick and is not a permanent layer. Factors like how often we wear a piece of jewellery, products that we use and even the ph of our skin can effect the longevity of the plating. Some of our jewellery is available with 18ct yellow or rose gold plating. It is often useful to enhance the appearance of a piece or as a cheaper option than solid gold, but please note that it is not permanent and we cannot be held responsible for how long it lasts as this is influenced by factors outside of our control.

We take the utmost care to ensure that all our jewellery is made to the highest standards. Jewellery is delicate by nature though and sometimes it gets damaged with our busy lifestyles. ​ Our jewellery comes with a 3 month guarantee, we will repair any jewellery that breaks within this guarantee for you free of charge. Anytime thereafter repairs will be charged at an hourly rate We cannot be held responsible for the damage of chains as these are delicate by nature and should be treated accordingly with care. Replacement chains can be quoted for and ordered for the clients account.

Please note that we are a very small studio and we like to take the time to make sure your order is made to our high standards of production. Please allow 10-15 working days for smaller website orders from date of payment. Larger more intricate orders may take longer, please be patient as we put all the love and care into your bespoke piece. Should you have a specific deadline that you would like us to try and meet please inform us in your first communication so we can do our best to help you with a speedy turnaround time.

Finger sizes in South Africa are measured on a scale using the alphabet, A-Z with half sizes in between each letter. Eg, A, A 1/2, B B1/2 etc. ​ The best way to get an accurate finger size is to make an appointment with us so we can discuss which finger you would like to wear your ring on and we can take an accurate measurement from there. If you cannot get to us, the next best option is to visit a jeweller in your closest mall and ask them to measure it for you with their special ring sizing tool. If you can’t get to a store then the best way to do it from home is to cut a strip of carboard about the width and thickness that you would like your ring to be and wrap it around the finger you want to measure. Use a marker and at the spot where the cardboard overlaps make a mark on both pieces. Take the cardboard and lay it flat along the edge of a ruler, measuring from pen mark to pen mark. This will give you the inner circumference for the ring. We can use this measurement and convert it to the corresponding letter size.. If you are feeling confused or overwhelmed trying to figure out your proper size please email us here so we can assist you as best we can. Disclaimer: we unfortunately cannot be held responsible for sizes which are taken incorrectly; rings will be made to the size given and any adjustments made after the fact will be charged for. To maintain the structural integrity of the ring some rings may not be able to be resized, or may not be able to be sized more than a few sizes up or down.

The good news is, if you're already curious about how to care for your jewellery it means you are on the right path to making your special pieces last a lifetime! Jewellery care is very important, both for the longevity of the piece as well as for your enjoyment. We're here to guide you in keeping your stones and metals shiny and protected. It's always a good idea to remove your jewellery if you are doing anything strenous, like going to the gym, weightlifting, hiking, rock climbing, swimming etc. Jewellery can be damaged or bent out of shape if it comes into contact with solid or heavy objects. If a ring bends awkwardly and you have gemstones in your ring the settings can be damaged and you are at risk of losing your precious stones as well as a possible injury to yourself, so rather remove your jewellery and keep it somewhere safe while your are busy. Chemicals from cleaning products and swimming pools can also damage your jewellery. Either by discolouring it or even weakening the metal's crystal structure, thereby making it brittle. This can be especially true of chemicals such as bleach and chlorine. If you have jewellery that is plated, rough wear, chemicals and our body's natural ph levels can also affect how long this coating can last. To clean your jewellery we recommend a special jewellery polishing cloth, these are embedded with a polishing compound and will help to remove tarnish and fingerprints from your jewellery. You can email us to order one of these polishing cloths. For more tips on how to clean your jewellery email us at info@tuesdayschildjewellery.com so we can guide you in the best practices for cleaning your specific jewellery pieces.

Need a gift for someone special? Gift vouchers are a great idea for when you don't know exactly what to get someone, or if you know they would enjoy the experience of designing their very own custom piece of jewellery! Vouchers can be used towards making a new piece of jewellery as well as towards alterations, re-sizings and repairs. Send us an email at info@tuesdayschildjewellery.com and we'll make you a beautiful customized voucher for your loved one with a unique one off code, just like this one below. Please note: vouchers will be sent electronically and will include a unique code to be supplied on use of the voucher.

We offer national and international door to door shipping using reputable companies. National deliveries are charged at a fee of R150, for orders above R1500 free national shipping applies. Delivery time will depend on the area being delivered to and how often they are serviced by our 3rd party couriers. ​ ​Once a parcel has been set for delivery you will receive an email from us with your tracking number and estimated time of arrival. ​Please ensure that you have provided the correct address for delivery as well as a working cellphone/landline number. Please ensure that someone will be at the delivery address during working hours to receive your package as it will need to be signed for. If the courier has not been able to deliver the package after 2 attempts it will be returned to the sender and a new courier charge will apply to resend the package. ​Once your order has left our workshop we have no control over how it is handled or in what condition it arrives at your door. ​ Insurance for your package is available through our couriers. Should you wish to purchase insurance we will arrange a quote on your behalf however the cost of insurance will be for your account. ​ Any and all customs taxes or duties for overseas shipping is payable by the recipient/customer and will be based upon the amount stated on the original invoice as required by South African tax laws. We are prohibited by law from marking any order as a 'gift', even if it is intended as a gift for the end recipient. ​ Should you be in a position to collect directly from us please contact us to arrange an appointment so we can have your order ready and waiting for you.

Please refer to our terms and conditions for our full returns policy​. To enquire about a return email us at info@tuesdayschildjewellery.com