Refund policy

Tuesday's Child Returns Policy

As the artist is hand making each item, we generally cannot provide refunds, as input and costs start accumulating early in the process. We do however strive to deliver to a high standard that keeps our clients coming back. Please see our returns policy below for more.

Customers are advised to please inspect their purchases on receipt, before removing any tags or disposing of any packaging, and to please inform us of any breakages or defects via email at info@tuesdayschildjewellery.com, within 48 hours of receipt of the items, subject to terms and conditions regarding the return for defective goods. 

Once your order has left our workshop we have no control over how it is handled or in what condition it arrives at your door.

 

RETURN OF DEFECTIVE GOODS 

If the goods, delivered to the customer, are not in good order, or are defective on delivery, or break / become defective as a result of a manufacturing fault, within 3 months of delivery, having regard to the use to which the goods would be normally put, the customer may return these goods. 

If, at the artists discretion, an item is found to be of unsatisfactory quality and for reasons mentioned above, the artist will opt to either repair or remake the item.

We reserve the right to inspect and assess the faulty/damaged items at our workshop, where an outcome will be decided on, taking fair wear and tear into account.

After assessment, The artist reserves the right to change the design of the remake if the artist, at the artists sole discretion, determines the original design to be un-viable. 

If the goods in question are repaired or remade during the 1 month period mentioned above, such repairs will carry a further warranty of 1 month from the date of repair. 

In relation to the quality or durability of goods, please note that they will not be considered defective, and therefore not be returnable, if: 

• the consumer has been expressly informed that particular goods were offered in a specific condition; or

• the nature of the specific design makes it such that a reasonable person would likely appreciate that the item requires delicate treatment, and the defect has likely arisen from a failure to treat the goods with the appropriate delicate treatment after delivery; or 

• the consumer has expressly agreed to accept the goods in that condition, or knowingly acted in a manner consistent with accepting the goods in that condition

• upon assessment by the artist, we find the goods to be in acceptable order with the dissatisfaction of the client arising from unrealistic expectations.  

• Notwithstanding the above, no returns will be accepted for: 

• goods that have been altered after leaving our control 

• goods that have been partially or entirely disassembled; or 

• that have been permanently installed, affixed, attached, joined, or added to, blended, or combined with, or embedded within, other goods

• Please note that in all instances relating to the return of goods, we are entitled to charge the customer a reasonable charge for any delivery fees additional time and material needed to render an unviable design viable.